Privacy Policy

At Mira Network, we respect your privacy and are committed to protecting your personal data.

This policy explains how we handle personal data in our own business and when providing Mira CRM to our customers, in accordance with the General Data Protection Regulation (GDPR).

Mira Network AB (registration number 556524-6237) is based in Stockholm, Sweden. You can contact us at live@mira.se.

When we are the Data Controller

Mira Network is the data controller when we process personal data for our own business purposes. This includes our relationships with customers, prospective customers, partners, employees, job applicants and visitors to our website.

What personal data do we collect?

We mainly process business contact information, such as names, email addresses, telephone numbers, job titles and organisations.

We may also keep records of meetings, correspondence, business relationships and other information relevant to our interactions with you. We may receive this information directly from you, through your organisation or from publicly available professional sources.

For employees and job applicants, we process additional information needed for employment, recruitment and administration.

Why do we process your data?

We use personal data to communicate with customers and partners, provide our services and support, manage business relationships, carry out relevant marketing and events, recruit employees and meet our legal obligations.

Depending on the purpose, we rely on:

• Contractual necessity when processing is required to fulfil a contract with you.
• Legitimate interests in maintaining business relationships, providing support and developing our business, where those interests are not overridden by your rights.
• Legal obligations for activities such as accounting and statutory administration.
• Consent where required, including for optional website technologies.

Who do we share your data with?

We use trusted service providers for activities such as IT operations, communication, customer management and administration. We may also share information where required by law.

We do not sell your personal data.

Some of our service providers may process personal data outside the EU/EEA. Where this occurs, we ensure that appropriate safeguards are in place, such as an adequacy decision by the European Commission or the EU Standard Contractual Clauses. You can contact us for further information about the safeguards that apply.

How long do we keep your data?

We keep personal data only for as long as needed for the purposes described above, taking into account the nature of our relationship, applicable legal requirements and our legitimate business needs.

How do we protect your data?

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss and misuse.

When we are the Data Processor

When customers use Mira CRM to manage personal data, they are the data controllers and Mira Network acts as a data processor.

What is our role?

We process personal data on behalf of our customers and according to their documented instructions, as set out in our Data Processing Agreement (DPA).

Our customers determine what personal data is processed, for what purposes and on what legal basis. They are also responsible for handling requests from individuals concerning their personal data, with our assistance where required.

Where is customer data hosted?

Mira CRM is hosted within the European Economic Area (EEA).

How do we protect customer data?

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss and misuse.

Further information about our security practices and data protection commitments is available in our Trust Center and Data Processing Agreement.

Your rights

What are your rights?

Under the General Data Protection Regulation (GDPR), you have the right to:

• Request access to your personal data.
• Ask us to correct or delete your personal data.
• Request restrictions on how your data is processed.
• Object to certain processing, including direct marketing.
• Request a copy of your data in a portable format, where applicable.
• Withdraw your consent at any time, where processing is based on consent.

Some rights are subject to legal conditions and exceptions.

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

How can you exercise your rights?

If Mira Network is responsible for processing your personal data, please contact us at live@mira.se. We will help you with your request in accordance with applicable data protection laws.

If your personal data is processed in Mira CRM on behalf of one of our customers, please contact that organisation directly. As the data controller, the customer is responsible for handling your request, with our assistance where required.

How we use cookies

We use cookies and similar technologies to support website functionality, remember your preferences and enable optional features.

We group these technologies into four categories: Necessary, Functional, Analytics and Marketing.

Necessary technologies are used for essential website functions. Optional technologies are activated only with your consent.

You can accept or reject optional categories and change or withdraw your consent at any time using the cookie settings on our website.

What cookies and similar technologies do we use?

Optional technologies may involve third-party providers. Withdrawing consent stops further optional tracking through our website, but does not necessarily delete information already collected by third-party providers or all previously stored data.

Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements.

Last updated: 25 October 2026